FAQ & SLIME CARE

Slime is a popular decompression toy known for its intriguing texture, fragrance, and sensory experience. Please be aware that slime is not edible and should not be ingested.

To ensure the longevity of your slime, consider the following tips:

1. Hygiene: Always wash your hands before and after handling slime to maintain cleanliness.
2. Storage: Seal your slime container securely when not in use. Store it in a cool, dry place away from direct sunlight.

With proper care, slimes can be kept for several months, allowing you to enjoy their sensory benefits over an extended period.

If you have any additional questions about our slime products or their care, feel free to reach out to our customer support team. We're here to assist you!

As time passes, the properties of slime may change, causing it to slowly lose its desired texture. This is a normal occurrence and is more likely to happen at a faster rate during hot summer months due to higher temperatures.

It's not uncommon for slime to become sticky due to environmental factors. Here are two simple solutions:

1. Cooling Method: Place your sticky slime in a cooler environment for a while. The lower temperature can help reduce stickiness.
2. Borax Solution: If the cooling method doesn't work, try mixing the provided borax (1g) with 100ml of water. Gradually add a small amount of this solution to the slime while kneading it until it's no longer sticky. Be sure not to add too much borax solution at once to avoid over-activating the slime.

By following these steps, you should be able to restore your slime to its desired texture. If you have any further questions or concerns, please feel free to contact our customer support team for assistance.

Stiffness in slime is a common occurrence, particularly during colder months or after cold shipping. (For cloud slime, it may not exhibit its signature "dripping snow" effect when it's too cold.) To rectify this, follow the warming and softening methods mentioned above.Here's how you can address it:

1. Warm It Up: Place the stiff slime in a warmer environment for a while. Allowing the slime to reach a warmer temperature will help soften it.
2. Slime Softeners: Another option is to use slime softeners or products like baby oil or lotions. However, please be cautious not to add too much, as it may make the slime sticky.

We're here to assist you with any questions or concerns you may have about your slime. If you need further guidance or have specific issues, please feel free to reach out to our customer support team. Your satisfaction is our priority!

Your order will be shipped after our processing time. Our current processing time is 2-5 business days.Rest assured, we are committed to completing your order within the promised time frame. We kindly ask for your understanding as we need this time to process it.

If you have any specific concerns or urgent requests, please don't hesitate to contact our customer support team, and we will do our best to assist you.

All the packages will be shipped from BC, Canada, through UPS/Purolator/FedEx/Canada Post. The shipping rates will be automatically calculated by the courier company.

Yes, we do offer international shipping to various destinations. However, please be aware that delivery times and rates may vary significantly depending on the destination, and we cannot be held responsible for any delays caused by customs or other factors beyond our control.

For international orders, it's essential to note that you may be required to pay additional customs fees or import duties. These fees are not within our control, and we are not responsible for covering these charges. We recommend checking your local postal policy and customs regulations for your area to understand any potential fees or restrictions that may apply to your order.

Thank you for considering international shipping with us, and if you have any specific questions or concerns about your international order, please feel free to reach out to us for assistance.

If you realize that you've entered the wrong shipping address, please contact us via info@wuwaslimes.com as soon as possible, preferably before your order has been shipped. We understand that mistakes happen, and we'll do our best to assist you.

Please be aware that once an order has been shipped with the address provided during checkout, we create shipping labels directly from that information. Therefore, it's crucial to double-check and ensure your address details are accurate.(don't forget to include apt#, unit#, etc.)

Please note that we cannot be held responsible for incorrect addresses provided at the time of purchase, so verifying your address during checkout is essential to ensure a smooth delivery process.

If you find that your package is missing or hasn't been delivered within the expected timeframe, please follow these steps:

1. Contact the Carrier: Reach out to the carrier responsible for delivering your package. Sometimes, there may be issues on their end, such as a wrong address or a system glitch. They can provide valuable information and assistance in locating your package.
2. Verify Shipping Information: Double-check the shipping details you provided during checkout. Ensure that the address and contact information you provided is accurate.
3. Contact Us: If you are still unable to locate your package or require the original shipping label for the carrier's investigation, please don't hesitate to contact us. We are here to assist you and can provide the necessary information or support to help resolve the issue.

We understand the frustration of a lost package, and we're committed to helping you find a solution. Please feel free to reach out to us, and we will gladly assist in any way we can to ensure you receive your order.

We understand that circumstances may change, and you may need to cancel your order. We accept cancellation requests within 12 hours of the order being created. To request a cancellation, please send an email to info@wuwaslimes.com with your order details and the subject line "Order Cancellation Request." Our team will promptly review your request and process it.

At wuwaslimes.com, we want to ensure the highest quality and hygiene of our products. As such, all of our products are considered final sale. We do not accept returns for any reason once the products have been shipped.

However, we understand that mistakes can occasionally occur. If you receive the wrong item or if your order arrives damaged, we are happy to assist you with a refund. To initiate a refund request, please provide a photo of the wrong or damaged item when contacting us.